Refund Policy

1. Digital Product Nature

GGUUAI is a cloud-based digital Software-as-a-Service (SaaS) product. Upon subscription activation, our system immediately allocates dedicated computing resources, provisions your workspace environment, and grants full access to premium features. Due to the instantaneous nature of digital service delivery and the immediate consumption of cloud computing resources, all completed subscription transactions are final and non-refundable once service provision has commenced.

2. No-Refund Policy for Active Subscriptions

The following transactions are NOT eligible for refunds:

• Monthly or annual subscription fees after the billing cycle has begun
• Plan upgrades that have been activated
• Subscription renewals (automatic or manual)
• Pay As You Go top-ups after usage credits have been allocated or consumed
• Any period during which the Service was accessible to the subscriber

Rationale: Each subscription activation triggers the allocation of dedicated AI computing infrastructure and reserved capacity on our servers. These resources are consumed immediately upon activation and cannot be reclaimed or resold.

3. Cancellation Policy

You may cancel your subscription at any time through your account settings. Upon cancellation:

• Your subscription will remain active until the end of the current billing period
• You will retain full access to all features until the subscription expires
• No further charges will be applied after the current period ends
• No partial refunds will be issued for the remaining days in the billing cycle

Pay As You Go top-ups are one-time prepaid software usage purchases and do not renew automatically. Credits are allocated at USD 1 = 100 credits and may only be used for metered analysis tasks inside the GGUUAI SaaS platform. Credits have no cash value, are not withdrawable, are not transferable, and are not a stored-value or e-money product. Customers may stop using the service at any time without a future recurring charge.

4. Exceptional Circumstances

In rare cases, we may consider refund requests under the following exceptional circumstances, at our sole discretion:

• Duplicate Charges: If you were charged multiple times for the same subscription period due to a technical error
• Service Unavailability: If the Service was completely unavailable for more than 72 consecutive hours due to issues on our end (not including scheduled maintenance)
• Unauthorized Transactions: If you can demonstrate that a charge was made without your authorization (subject to fraud investigation)

All exceptional refund requests must be submitted within 7 days of the charge date.

5. Trial Account Rules

Trial accounts are available by contacting our sales team. Trial access is manually approved and provisioned, requires no payment card, and does not automatically convert to a paid subscription. The trial duration and feature scope are confirmed by sales before activation. Paid subscriptions begin only when you actively choose a paid plan and complete checkout. Because trial accounts are free, no refund is applicable to trial access.

6. Chargeback Policy

We strongly encourage users to contact our support team before initiating a chargeback with their bank or credit card company. Filing a chargeback without first attempting to resolve the issue with us may result in:

• Immediate suspension of your account
• Loss of all data and content associated with your account
• Being permanently banned from future use of the Service

We maintain detailed transaction records and will contest any illegitimate chargebacks through the appropriate dispute resolution channels.

7. How to Request Support

If you have billing questions or believe you qualify for an exceptional refund, please contact us:

• Email: billing@gguuai.cc
• Company: GGUUAI TECH LTD, Company No. 17269483
• Registered office: Office 1415, 60 Tottenham Court Road, Fitzrovia, London, W1T 2EW, United Kingdom
• Phone support: Available by scheduled call after contacting billing@gguuai.cc
• Subject Line: Include your account email and transaction ID
• Response Time: Within 24 business hours

8. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of the Service after any changes constitutes acceptance of the new policy.