Privacy Policy

Effective Date: June 9, 2026

1. Introduction

GGUUAI TECH LTD ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SaaS platform and related services. Please read this policy carefully. By using our Service, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you register or use our Service:

  • Name and email address
  • Company name and business information
  • Billing address and payment-related records
  • Phone number (optional)

2.2 Usage Data

We automatically collect certain information when you access our Service:

  • IP address and browser type
  • Device information and operating system
  • Pages visited and features used
  • Time and date of access
  • Referring website addresses

2.3 Content Data

Documents, text, and other content you upload or generate through our Service are processed solely to provide the requested functionality and are not used for any other purpose.

3. How We Use Your Information

We use collected information for the following purposes:

  • To provide, maintain, and improve our Service
  • To process transactions and send billing notifications
  • To respond to customer service requests
  • To send administrative information and service updates
  • To detect, prevent, and address technical issues and fraud
  • To comply with legal obligations

4. Data Security

We implement industry-standard security measures to protect your data:

  • Encryption in Transit: Production data transmission is protected using HTTPS/TLS encryption
  • Storage Security: Stored data is protected through access controls, least-privilege operational access, and secured hosting infrastructure
  • Payment Security: Card checkout will be processed through Airwallex hosted checkout after approval. GGUUAI does not store raw card numbers on its servers.
  • Access Controls: Strict role-based access controls limit data access to authorized personnel only
  • Regular Audits: We conduct regular security audits and vulnerability assessments

5. Data Sharing and Disclosure

We do NOT sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist in operating our platform (e.g., payment processors, cloud hosting), bound by confidentiality agreements
  • Legal Requirements: When required by law, regulation, or legal process
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to users

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Account data is retained for the duration of your subscription plus 30 days after account closure. You may request deletion of your data at any time.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your personal data
  • Portability: Request transfer of your data in a machine-readable format
  • Objection: Object to processing of your personal data

To exercise any of these rights, please contact us at privacy@gguuai.cc.

8. Cookies and Tracking

We use essential cookies to maintain session state and provide core functionality. We do not use third-party advertising cookies. You can configure your browser to refuse cookies, though this may limit certain features of the Service.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Children's Privacy

Our Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete such information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: privacy@gguuai.cc
Data Protection Officer: dpo@gguuai.cc
Company: GGUUAI TECH LTD, Company No. 17269483
Registered office: Office 1415, 60 Tottenham Court Road, Fitzrovia, London, W1T 2EW, United Kingdom
Phone support: Available by scheduled call after contacting privacy@gguuai.cc
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (UTC+8)